Seeing how the business is run on a day-to-day basis, What processes and procedures are present, and whether are they running effectively.
I work remotely and on-site at various businesses, Once an initial call has taken place it is normally followed up by a visit to give me a true reflection of how the business is run. My testimonials are a reflection of the level of service I provide.
Some businesses know the internal issues but they just do not know how to address them - The experience I have will help to place new processes into place by looking at the business with an unbiased mindset